The organization recognized a gap where a digital product could improve a service that is currently being done analog by most agencies. They faced two main challenges; the first was the need to validate the idea prior to spending resources developing the product. The second was building capacity within the organization to be able to develop a digital product, having never done so before.
We started with research to identify the existing digital tools foster care agencies were using, what pain points they had in using these tools and whether there were opportunities for complimentary products to exist. Using this research as a foundation we facilitated several Design Sprints to design and prototype multiple iterations of the intended product, which we then tested with social workers to validate the most promising concepts. Using the data from the tests, we determined which concepts to develop and supported a small internal development team with continued usability tests and product guidance throughout the development process. We also conducted problem interviews to gather feedback from our potential customers and to identify additional opportunities for future product development.
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